Returns & Exchanges

Due to the perishable nature of our premium meat products, we cannot accept physical returns once a delivery has been completed. However, if your order arrives damaged or fails to meet our quality standards, we are committed to providing a full refund or replacement to ensure your satisfaction.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and its packaging, specifically highlighting any damage, temperature concerns, or quality issues immediately upon arrival.

• 2.
  Contact Support

  Email our Concierge Team at [email protected] within 24 hours of delivery with your order number and the documentation photos.

• 3.
  Review Process

  Our quality assurance team will review your claim within 1-2 business days to verify the concern against our shipping and handling logs.

• 4.
  Resolution

  Once approved, we will initiate a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost.